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Frequently Asked Questions (FAQs) in challenging times!


Cookie Doodle Doo during the coronavirus.

We are all struggling in the difficult times of the coronavirus and I am getting lots of enquiries so I thought I would update my FAQ page to help.

Many people are self isolating, Working from Home, Poorly or just wanting to reduce chances of coming into contact.

The main question coming through to my Facebook page is Are you still working / open for business / creating cookies? I want to reassure you that Cookie Doodle Doo is still very much open for business.

At Cookie HQ we have a newly issued 5* food hygiene rating issued by East Lindsey District Council and already follow all the government health and hygiene rules but of course have redoubled our efforts and have a spotless environment to work in. 

We are, of course, assessing the situation all the time. For example our cookies require ingredients, flour being in short supply at local stockists. I love to buy local and from small businesses and have a great relationship with the local stores so this should not be a problem. The cookies are posted via Royal Mail and they are still working hard to keep your orders coming so no change there at the minute.

I live in a fairly isolated area on the coast of Lincolnshire with fields and beaches around me so if I stay safe like everyone else I know personally we will be fine.

Here are the top 7 questions that you ask about Cookie Doodle Doo cookie boxes.

1. How much are your cookie boxes

I have 4 popular sizes of cookie box that you can purchase straight from my website. Starting prices are as follows:-

  1. Individual £6.95
  2. Small £14.95
  3. Medium £122.50
  4. Large £36.95

If you want something special and would like Cookie Doodle Doo to make you a personalised bespoke unique box of cookies in any of our popular sizes you will need to order a bespoke cookie box and let me know what the person who is celebrating loves to do. I will then create a delicious box of cookies that is completely unique to that person - their “Story in a Box”

Prices for bespoke cookie boxes are as follows:

  1. Individual £8.95
  2. Small £18.95
  3. Medium £26.95
  4. Large £36.95

2. How many biscuits are in each box?

The cookie boxes are all individual and whilst our regular stock cookie boxes have a core number of cookies in them, each box still differs slightly, especially with the tiny filler biscuits that we put in to protect the cookies when they go into the post.

3. Are the colours the same as in the pictures and can we choose our own colours?

Colouring the icing to a specific shade is very difficult to replicate, each of the cookie boxes will contain cookies of slightly different shades although the same colouring products are used every time. You can ask for “pastel” or “bright” colours if it is important to the design and we will endeavour to accommodate however being really specific may mean that a bespoke price tag is attached.

4. How long do the cookies last?

The cookies are baked as near to the order date (or the required date) as possible so they reach you fresh and delicious. Please let us know if you need them on a particular date.

They are great for a month or longer if kept in a biscuit tin.

Biscuit tin

5. Do you post direct?

We think the cookie boxes make the most impact when posted direct, however, the cookie boxes can be posted direct to the recipient or to you - it is your choice.

If you are not going to see the person who is celebrating then posting cookies direct is a perfect way to send a personalised gift that shows you care.

When the cookie box arrives your friend or family will open the box with a huge smile and will instantly know that you have put thought into your gift.

If you live with someone who is celebrating and the cookies come to you it gives you the opportunity to wrap them up beautifully like any other gift or set them up at a party on a tray or serve them at an afternoon tea. Perfect to celebrate in a small way on their special day. 

In isolation it can sometimes seem that the world has stopped but there are still birthdays, wedding anniversaries and new babies that need celebrating so if you need something that is very personal then Cookie Doodle Doo can help.

6. What is your turnaround / lead time?

We aim to bake, decorate and deliver the cookie order within 8 working days and would welcome a notice period of at least a week. There is space on the website to request delivery for a specific date and we will do our best to meet that date for you.

We will be reducing the number of visits to the Post Office to post the cookie orders and so your orders may arrive a day or two earlier than you expect whilst we try to stay ahead of orders. This is just another safety aspect to keep ourselves safe. Currently we are looking to post out Monday, Wednesday and Friday instead of daily.

7. Can I swap one or two of the biscuits for something different?

Each of our core collections has been carefully designed and made over and over again to ensure they create a perfect cookie box every time, making the best use of the space in the box, avoiding gaps in between the cookies and ensuring that the colours all work together. Therefore we cannot, for example, replace a star for a cat as the book would need to be completely redesigned to ensure the box works.

We have bespoke collections where you can choose specific shapes and provide ideas for a “story in a box” and we lovingly create a unique cookie box for you.

If you have any questions please do not hesitate to send us a message via our contact form and we will come back to you within 72 hours.